Booking Process: 1. Go to the Activities section. 2. Select the activity you would like to book. 3. Choose the activity provided such as rafting, kayaking, ATV ride, cycling, and trekking (e.g., Sharing Rafting or Private Rafting). 4. Select your preferred date and time. 5. Enter the number of participants. 6. If you would like to add more activities, select them from the Add-ons section and enter the quantity. 7. If you do not need any additional activities, click Checkout. 8. Complete the guest information form with: - Full Name - Email Address - Phone Number 9. Select your preferred payment option and complete the payment. After Payment: • A booking confirmation email will be sent to your registered email address • The email will contain your booking details and confirmation information • During check-in process, you can show the confirmation email to our front office staff for the registration process

We offer 2 payment options if you book through our website, which are full payment and 50% down payment. If you choose the 50% down payment, you can pay the remaining balance on-site in cash or by card. For your information, payment by card will incur an additional charge 3% for the balance payment

Yes, walk-in guests are welcome. However, please note that check-in must be completed within the designated time frame for your selected activity. We highly recommend making a reservation in advance to ensure availability of spots for your preferred activity, especially during the high season.

We accept payments via bank transfer, credit/debit card, and e-wallet through our official payment gateway. Credit card payments are accepted by Visa and Mastercard. Further instructions will be provided after booking.

- Full Refund (100%): Cancellations made at least 1 day before the activity date (no later than 5:00 PM) are eligible for a full refund. - Partial Refund (50%): Cancellations made after 5:00 PM on the day before the activity, or anytime on the activity day before the activity starts, will receive a 50% refund, regardless of the reason. - No Show: Guests who do not show up without prior notice are not eligible for a refund. - Rescheduling is free of charge and subject to slot availability.

Some of our activities include free transfers, based on the terms and conditions for each activity. If a free transfer is not included, we can arrange a pickup service for an additional charge, depending on the pickup location and distance. If you would like more information about pickup areas and transportation fees, please feel free to contact our customer service team via WhatsApp.

Your driver’s name and contact number will be shared with you by the evening before your activity. The pick-up time will be arranged based on the session you selected at booking, the activities you have chosen, and the distance from your pickup location. This helps ensure that you arrive at Surya Bintang Adventures on time for your adventure. Our driver will contact you in advance to ensure your pickup details.

Our pickup service is provided as private transportation, so you will not be shared with other guests. Only you and your group in the same vehicle. The type of vehicle is selected based on the number of guests, specific requirements (such as extra luggage space for large suitcases), and the accessibility of your accommodation location. Groups of 4–5 guests are typically assigned a large car, groups of 6–25 guests use a minibus, and groups of more than 25 guests are accommodated with a full-size bus.

Our location is easily accessible by both motorcycles and cars. Even a 45-seat bus can reach our site, thanks to the wide and well-maintained access roads. Clear directions are available on Google Maps, and we also provide a direct location link for your convenience. In addition, we offer a spacious parking area that can accommodate both private vehicles and large group transportation, including buses.

Yes, we collaborate with trusted partners to provide complete travel solutions including accommodations, day tours, ticketing services, and other activities ensuring a seamless and comfortable experience for your entire journey. For personalized offers and package details, feel free to contact our customer service team to arrange your needs.

Yes, hotel pickup and return are included in the transportation service unless stated otherwise

You can book your transportation directly through our website by selecting the vehicle type that best suits your needs. If you are unsure which option to choose or need assistance regarding travel distance, luggage space, accessibility, or any other requirements, our customer service team will be happy to assist you.

Yes. All our main activity packages include a complimentary, freshly prepared local style lunch, featuring a curated selection of signature dishes: Indonesian Fried Rice, Grilled Chicken, or Crispy Duck, each served with traditional accompaniments for an authentic Balinese dining experience.

Our standard vegetarian meal in the activity inclusion is fried rice. If you would like more variety, we also offer additional vegetarian dishes, including Margherita Pizza, Vegetarian Pizza, French Fries, Onion Rings, Banana Fritters, and Spring Rolls. These items can be ordered separately in addition to the meal included in your activity package. To ensure availability, please indicate your dietary requirements clearly in the “Special Request” section when placing your booking, or notify our Customer Service team during your booking confirmation process.

Currently, we do not have a specific menu designed for children. However, our chefs can prepare meals with lighter seasoning and milder flavors to suit younger guests. Please let our staff or customer service team know about any special requests, and we will be happy to assist whenever possible.

We’ve got everything to keep you comfortable: hot showers, lockers, clean toilets, towels, live music, a bar, restaurant with rice field views, hair dryers, charging outlets, and a small shop for souvenirs. Perfect for relaxing after your adventure!

Yes, we offer optional documentation packages that include photos, videos, and drone footage at an additional cost. We capture your moments with professional-grade photography and videography using top-quality, high-end equipment. You may book this service either before or after your activity.

Yes, we provide a spacious and comfortable waiting area located at our onsite restaurant, surrounded by peaceful natural scenery. Guests can enjoy live music performances and sip on complimentary drinks like coffee or tea while waiting for their family or friends to finish the activity. We also provide a dedicated prayer room (mushola) for Muslim guests who wish to perform their prayers during the visit.

The timing depends on the activity you choose and the availability of time slots on that day. Each activity has its own detailed itinerary, including pick-up time, activity flow, and meal break. For the most accurate timing, we’ll provide you with a full schedule after booking, or you can check the activity’s page on our website for a complete breakdown.

Unfortunately, we do not offer rafting trips after the designated check-in times, as afternoon weather and river conditions may affect the safety and overall quality of the experience. The latest check-in time depends on the type of rafting trip you book: - Shared rafting: Last check-in at 10:30 AM (local time) - Private rafting: Last check-in at 1:30 PM (local time) For safety reasons, we do not accept rafting activities beyond these times.

The latest time for ATV rides is at 3:00 PM (local time), and for cycling activities, it is 2:00 PM (local time). If you're planning to arrive later in the day, we recommend arriving before these cut-off times so you don't miss out on your chosen activity.

If you book two activities, please arrive by 10:00 AM at the latest. If you arrive after this time, you may choose to reschedule one of the activities to the next day, subject to our terms and conditions. For any schedule changes, please coordinate with our staff so we can note your request.

Yes, our activities continue during the rainy season, as rafting is safe and even more thrilling with increased water flow. However, in the event of extreme weather or major flooding, trips may be postponed or canceled for safety reasons. Your safety is always our top priority.

The best time for rafting in Bali is during the dry season, from April to October, when the weather is more stable and river conditions are ideal. However, rafting can still be a fantastic experience year round especially with a trusted operator like Surya Bintang Adventures, who ensures safety, comfort, and excitement in every season.

We allow a maximum grace period of 30 minutes, depending on the situation on site. If you're experiencing delays, please contact our team immediately via WhatsApp as listed on our official platforms to assist you accordingly.

Upon arrival at our meeting point, please follow these simple steps: 1. Check in at the Reception Desk 2. Complete the registration form, which includes your personal details and insurance information 3. Enjoy a complimentary welcome drink and select your preferred lunch menu 4. Our Front Office team will provide a briefing about the activity you chose and the inclusions of your package 5. Complete any remaining payment for your activity, if applicable 6. Receive your locker key and pay a refundable locker deposit of IDR 50,000. The deposit will be returned after the activity when the locker key is handed back 7. Get ready for your adventure and board the Surya Bintang Adventures shuttle to the starting point

Yes, absolutely! Our rafting boats can accommodate up to 6 participants, so 4 people in one private boat is no problem. We usually recommend a maximum of 3 for private trips to enhance the exclusivity and comfort, but if your group prefers to go together as 4, we’re happy to arrange that for you.

For safety reasons, we do not recommend rafting for guests with injuries, even if they are not paddling, as rafting requires good physical condition.

We recommend wearing comfortable, quick-drying clothes such as sportswear or swimwear, along with river sandals or outdoor shoes. Please also bring a change of clothes for after the activity. If you don’t have the proper gear, don’t worry we have a merchandise corner onsite where you can purchase basic essentials like quick dry shirts, waterproof phone cases, and river sandals for your convenience.

For safety reasons, we allow a maximum of 2 people per ATV. Children under 6 years old may ride as a passenger with an adult (such as a parent) or with an additional ATV guide. Children will be provided with and required to wear a safety belt throughout the ATV activity.

Our rafting and kayaking location is on the Ayung River, which is classified as Grade II–III. The river features moderately strong currents, light maneuvering requirements, and a few exciting rapids along the route. This difficulty level is suitable for beginners to intermediate participants, so it's great adventure for families, friends, and groups.

No. For safety reasons, all kayaking activities are conducted using tandem kayaks with one participant accompanied by one certified guide. Participants are not allowed to kayak independently or share a kayak with anyone other than our trained and certified guides. This policy helps ensure the highest standards of safety throughout the activity.

Not at all! You don't need to know how to swim to join our rafting or kayaking adventures. We provide all necessary safety gear, including a life jacket and helmet, and our professional guides will be with you every step of the way. Before the trip begins, you'll receive a full safety briefing and easy-to-follow paddling instructions. If you have any fears, concerns, or special requests, simply let your guide know so we can make sure you have a safe, comfortable, and enjoyable experience.

Participants must meet the following requirements: - Minimum height: 120 cm - Maximum weight: 120 kg - Be in good physical condition (no serious heart problems, back injuries, or pregnancy) - Children must be accompanied by an adult

Yes, rafting with Surya Bintang Adventures is safe for beginners and children aged 5 and above. We provide complete safety equipment and certified professional guides to ensure a fun and secure experience.

Surya Bintang Adventures provides international standard safety equipment, including helmets and life jackets, for all participants. Before starting, guests will receive a detailed safety briefing. All equipment is regularly inspected, and our certified guides are trained in safety protocols, Prosthesis, CPR, and first aid to ensure the highest level of safety during your adventure.

Yes. These activities are not recommended for individuals with epilepsy, heart conditions, pregnant women, or those who are not in good physical health.

Yes, all participants aged 5 to 65 years old are automatically covered by insurance during the activity. For detailed information about the coverage and terms, please visit our About Us page.

Surya Bintang Adventures has a clear and well trained emergency response protocol (SOP) in place. In case of any accident, our team will immediately provide first aid on-site, coordinate with medical services, and activate the participant’s insurance coverage for further assistance. Your safety is our top priority.

Yes, all our activities are led by certified guides officially licensed by the Bali Tourism Office, Gahawisri, and FAJI. They are also trained in CPR and first-aid response. With years of experience, our guides are dedicated to ensuring both your safety and an enjoyable adventure. Our team not only prioritizes your safety, but also strives to create unforgettable experiences through their expertise, warm hospitality, and knowledge of Bali’s nature and culture.

Yes! We can help organize a small celebration with decorations, cake, and documentation. Let us know your ideas.

Absolutely! Our venue can accommodate up to 600 guests per day and welcomes both small and large group bookings, including corporate teams, private groups, and organizations. For groups of more than 100 participants, please reach out to our reservation team in advance via WhatsApp to secure space on your activity date.

Guests are not allowed to bring outside food. However, if you wish to bring food from outside, a corkage fee will apply, subject to terms and conditions.

Yes, we offer exciting combo packages, such as Rafting + ATV or Cycling + Rafting. Most combos also include transfers for added convenience.

Yes. We can arrange a buffet-style catering service for groups with a minimum of 30 participants. Please specify this request at the time of booking or during your booking confirmation so our team can prepare and coordinate accordingly.

Yes. We have extensive experience in organizing fun games and team building programs for various companies and organizations. You may view references and examples of these activities in the Activities section on our website. For bookings, please include this request when placing your reservation or during the confirmation process with our Customer Service team.