Full payment is required when booking through our website to confirm your reservation. If you'd prefer to pay a deposit manually, please contact our admin team for assistance.

We accept payments via bank transfer, credit/debit card, and e-wallet through our official payment gateway. Further instructions will be provided after booking.

Yes, credit card payments are accepted by visa, master card

Promotions are always updated and can be viewed directly on each activity.

Yes, we collaborate with trusted partners to provide complete travel solutions including accommodations, day tours, ticketing services, and other activities ensuring a seamless and comfortable experience for your entire journey. For personalized offers and package details, feel free to contact our customer service team.

- Full Refund (100%): Cancellations made at least 1 day before the activity date (no later than 5:00 PM) are eligible for a full refund. - Partial Refund (50%): Cancellations made after 5:00 PM on the day before the activity, or anytime on the activity day before the activity starts, will receive a 50% refund, regardless of the reason. - No Show: Guests who do not show up without prior notice are not eligible for a refund. - Rescheduling is free of charge and subject to slot availability.

Yes, walk-ins are welcome. However, we highly recommend making a reservation in advance to ensure availability and a smoother check-in process.

Some packages include hotel transfers. If not included, transfers can be arranged at an additional cost.

Yes, hotel pickup and return are included in the transportation service unless stated otherwis

Your driver's name and contact number will be shared with you by the evening before your activity. The pick-up time will be arranged based on the session you selected at booking, ensuring you arrive at Surya Bintang Adventures right on time. Your driver will contact you in advance to confirm the exact time and meeting point.

Yes, our location is easily accessible by private car via well maintained roads. Clear directions are available on Google Maps, and we also provide a direct location link for your convenience. We offer a spacious parking area that can accommodate both private vehicles and group transport.

Yes. All our main activity packages include a complimentary, freshly prepared local style lunch, featuring a curated selection of signature dishes: Indonesian Fried Rice, Grilled Chicken, or Crispy Duck, each served with traditional accompaniments for an authentic Balinese dining experience.

Yes, halal meals are available. Please let us know if you have any dietary requirements.

We've got everything to keep you comfortable: hot showers, lockers, clean toilets, towels, live music, a bar, restaurant with rice field views, hair dryers, charging outlets, and a small shop for souvenirs. Perfect for relaxing after your adventure!

Yes, we offer optional documentation packages that include photos, videos, and drone footage at an additional cost. We capture your moments with professional-grade photography and videography using top-quality, high-end equipment. You may book this service either before or after your activity.

Yes, we provide a spacious and comfortable waiting area located at our onsite restaurant, surrounded by peaceful natural scenery. Guests can enjoy live music performances and sip on complimentary drinks like coffee or tea while waiting for their family or friends to finish the activity. We also provide a dedicated prayer room (mushola) for Muslim guests who wish to perform their prayers during the visit.

We offer several scheduled sessions throughout the day (e.g., 9:00 AM, 11:00 AM, 1:00 PM). Each activity has its own detailed itinerary, including pick-up time, activity flow, and meal break. For the most accurate timing, we'll provide you with a full schedule after booking, or you can check the activity's page on our website for a complete breakdown.

It depends on the activity and the remaining slots. Early notice is recommended.

Yes, our activities continue during the rainy season, as rafting is safe and even more thrilling with increased water flow. However, in the event of extreme weather or major flooding, trips may be postponed or canceled for safety reasons. Your safety is always our top priority.

The best time for rafting in Bali is during the dry season, from April to October, when the weather is more stable and river conditions are ideal. However, rafting can still be a fantastic experience year round especially with a trusted operator like Surya Bintang Adventures, who ensures safety, comfort, and excitement in every season.

We allow a maximum grace period of 30 minutes, depending on the situation on site. If you're experiencing delays, please contact our team immediately via WhatsApp as listed on our official platforms to assist you accordingly.

Yes, absolutely! Our rafting boats can accommodate up to 6 participants, so 4 people in one private boat is no problem. We usually recommend a maximum of 3 for private trips to enhance the exclusivity and comfort, but if your group prefers to go together as 4, we're happy to arrange that for you.

For safety reasons, we do not recommend rafting for guests with any injuries, even if they are not paddling.

For safety reasons, we allow a maximum of 2 riders per ATV. A child under 6 may ride tandem with an adult under special conditions.

We recommend wearing comfortable, quick-drying clothes such as sportswear or swimwear, along with river sandals or outdoor shoes. Please also bring a change of clothes for after the activity. If you don't have the proper gear, don't worry we have a merchandise corner onsite where you can purchase basic essentials like quick dry shirts, waterproof phone cases, and river sandals for your convenience.

Yes! Rafting on the Ayung River is rated at level 2, making it very safe and perfect for having fun together with the whole family.

Participants must meet the following requirements: - Minimum height: 120 cm - Maximum weight: 120 kg - Be in good physical condition (no serious heart problems, back injuries, or pregnancy) - Children must be accompanied by an adult

Yes, rafting with Surya Bintang Adventures is safe for beginners and children aged 5 and above. We provide complete safety equipment and certified professional guides to ensure a fun and secure experience. For children under 5 years old, rafting may still be possible with extra precautions. An additional professional guide from Surya Bintang Adventures will accompany them for safety, subject to an extra charge.

Surya Bintang Adventures provides international standard safety equipment, including helmets and life jackets, for all participants. Before starting, guests will receive a detailed safety briefing. All equipment is regularly inspected, and our certified guides are trained in safety protocols, CPR, and first aid to ensure the highest level of safety during your adventure.

Yes. These activities are not recommended for individuals with epilepsy, heart conditions, pregnant women, or those who are not in good physical health.

Yes, all participants aged 5 to 65 years old are automatically covered by insurance during the activity. For detailed information about the coverage and terms, please visit our About Us page.

Surya Bintang Adventures has a clear and well trained emergency response protocol (SOP) in place. In case of any accident, our team will immediately provide first aid on-site, coordinate with medical services, and activate the participant's insurance coverage for further assistance. Your safety is our top priority.

Yes, all our activities are led by certified guides officially licensed by the Bali Tourism Office, Gahawisri, and FAJI. They are also trained in CPR and first-aid response. With years of experience, our guides are dedicated to ensuring both your safety and an enjoyable adventure. Our team not only prioritizes your safety, but also strives to create unforgettable experiences through their expertise, warm hospitality, and knowledge of Bali's nature and culture.

Yes! We can help organize a small celebration with decorations, cake, and documentation. Let us know your ideas.

Absolutely! We provide group packages for corporate teams, private groups, and organizations. Please reach out to our reservation team via WhatsApp for pricing and customization options.

Yes, we offer exciting combo packages, such as Rafting + ATV or Cycling + Rafting. Most combos also include transfers for added convenience.

Yes. We can arrange a buffet-style catering service for groups with a minimum of 30 participants. Please specify this request at the time of booking or during your booking confirmation so our team can prepare and coordinate accordingly.

Yes. Vegetarian menu options are available upon request. To ensure availability, please indicate your dietary requirements clearly in the 'Special Request' section when placing your booking, or notify our Customer Service team during your booking confirmation process.

Yes. We have extensive experience in organizing fun games and team building programs for various companies and organizations. You may view references and examples of these activities in the Activities section on our website. For bookings, please include this request when placing your reservation or during the confirmation process with our Customer Service team.